Service management

Let your business grow
thanks to the servitization.

Make the service
a strategic element for your company.

Today, companies have to organize to responde their customers' needs of receiving a fast, multichannel and a direct contact assistance , that is without intermediaries. To redefine the relationship, communication and interaction between the brand and customers has becoming necessary for companies that want to keep their competitive position on the market.

In order to have the capability to offer customized contents and punctual services rather than real needs of each customer, it is necessary that the company knows how to collect and analyze their internal and external data . To achieve this goal, organizations can use flexible and scalable software platforms, which keep count of the new and old buying processes and of the customers behaviour that is changing constantly.

Here, in Metisoft, we developed some IT solutions, dedicated to the service (in literature, it is known as "service classification model").

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