Manage the after-sales service

to the best and secure loyalty
of your customers.

SAAM++

Provide centralised information and services to the sales network and foster collaboration among dealers.

Reap benefits from optimal management of after-sales service in terms of organisational and logistics, and loyalty of your customers.
SAAM++ is the complete solution for proper management of the after-sales service, created to support the needs of the "service" network of commercial and manufacturing companies, consisting of assistance centres (CAT), call centres, peripheral warehouses, sales points or technical personnel distributed throughout the territory.

FUNCTIONALITIES

PERSONNEL SCHEDULING AND SHARING
Rapid planning of interventions on the territory with a personnel and/or shared appointments agenda and integrated with the system's mobile solutions.

GEO PLANNING (ASSET TRACKING)
Display on a map of planned activities for proposing the best technician to the customer and optimising routes (technician tracking)

CONTRACTS: KNOW YOUR CUSTOMERS, INCREASE SERVICE REVENUES
Programming and management of preventive or extraordinary maintenance of products and management of warranty extension.

CONTRACTS: KNOW YOUR CUSTOMERS, INCREASE SERVICE REVENUES
Situation of service contracts, warranties and installed products always up-to-date.

TECHNICAL PRODUCT DOCUMENTATION
Effective management of spare parts and technical product documentation (spare parts catalogues, technical info, service bulletin, manuals).

QUICK QUOTATION
Possibility of creating quotes in a simple, fast and complete way

VISIBILITY OF INVENTORY
Rational and efficient management of goods in storage and traceability of their movements.

MOBILE FIELD SERVICE
APP for technicians that ensures them the information they need to do their field work effectively.

DOWNLOAD BROCHURE

soluzioneSAAM++ BROCHURE

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